How is the vehicle delivered?
Switchback can bring the vehicle to a prearranged address, at the time requested, for an additional fee to the rental rate. We check out the vehicle to your group and give you the code to the lockbox to get the keys. Pickup at the lot location is also available at no additional cost to the rental rate.
How is the vehicle picked up?
When you are finished with your rental you leave the vehicle at the selected area and put the keys back in the lock box. Our team will come retrieve the vehicle from your group at the time selected.
Can we pay in cash?
No. We do not accept cash nor prepaid cards.
Who is responsible for vehicle during delivery?
Once the vehicle is checked out to your group from our team you are responsible for the rental unit until our team returns to check in your vehicle.
How does airport pickup work?
Switchback can leave your rental in the airport parking lot(as if you parked your own vehicle at the airport). You put the keys back in the lockbox and send us the location. Airport pickup and drop off is an additional fee to the rental rate.
Can I sign the paperwork in person?
No. Switchback is all electronic. You must have access to a computer and/or smartphone to sign and pay for your reservation with our service.
Is there an office location?
No. Switchback is setup to be a digital mobile company. All paperwork and arrangements can be made online, by email, or over the phone. Please do not hesitate to contact us through any of these methods.